Advice from the experts: MPS can reduce costs by 30 percent, but only if well executed

Uxbridge, UK, April 28, 2010 – Companies considering managed print services (MPS) should look at the breadth of a vendor’s offerings and the strategic direction for future services, according to research firm IDC’s recent MPS MarketScape report . The report, which positions Xerox Corporation as a leader, analyses the growing list of MPS vendors and delivers an overview of competitive fitness.
“The crowded MPS market makes it more difficult for companies to pinpoint exactly what they should be looking for in a provider,” said Michael Orasin, research manager at IDC. “Xerox’s high scores in strategic vision and ability to execute indicate that companies seeking MPS want a partner with market experience and depth of approach to ensure the greatest opportunity for tangible results.”

A well executed MPS program can slash costs up to 30 percent, increase productivity and improve environmental sustainability – but not all vendors have the ability to deliver on all three. Decision makers should evaluate the following when selecting a supplier:
1. Improved user experience: Do they monitor all devices, and proactively solve problems to avoid unnecessary downtime and keep employees productive?

2. Customer service focus: Will they help employees adapt to the new technology and work processes with change management programs?

3. Ongoing cost management and accountability: Is there a formal reporting process to show business objectives (cost, environmental sustainability, security, and risk compliance) are being met?

4. Multi-vendor approach: Do they support equipment from other vendors so clients don’t have to replace existing devices with the supplier’s brand?

5. Comprehensive offering: Is the offering limited to printers within corporate offices, or can it be extended to include in-house print centre and virtual/home worker requirements?

6. Sales and distribution flexibility: Is there a single point of contact and a consistent approach to MPS for businesses that span different geographies?

7. Commitment to innovation: Will they collaborate to understand the business and provide innovative ways for employees to work more effectively – beyond simply managing print?

8. Track record: Can they provide quality references that demonstrate measurable and sustainable results?

“There are many ways to define and execute MPS – but only Xerox continues to earn industry recognition as the leader because we have a proven approach and an impressive history of delivering results,” said Stephen Cronin, president, Xerox Global Services.

As a leader in MPS, Xerox was first to offer Enterprise Print Services (EPS) to embrace all elements of an organisation’s print infrastructure – from the networked office to the in-house print centre to the virtual worker. The IDC MPS MarketScape report distinguishes Xerox for strategic vision and ability to execute with high marks across the report’s assessment criteria, including service offering, cost competitiveness, customer service and R&D commitment.

The Xerox MPS portfolio is extended to small and mid-sized businesses through the company’s global network of channel partners. With a client list including Fiat, Procter & Gamble, Reuters, Enterprise Rent-A-Car, The Dow Chemical Company and KeyCorp, Xerox is the only MPS provider to monitor as many as 1.5 million devices from multiple vendors around the world.

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A propos de Xerox Europe
Xerox Europe, qui est en charge des opérations européennes de Xerox Corporation, commercialise une gamme complète de produits, solutions et services de Xerox ainsi que les fournitures et logiciels associés. Son offre couvre trois domaines principaux : les environnements de bureaux de toutes tailles, le marché de l’impression de production et le secteur des arts graphiques, ainsi que des services qui incluent le conseil, la conception et la gestion de systèmes et l’externalisation documentaire.

Xerox Europe possède également des sites de production et de logistique en Irlande, en Grande-Bretagne et aux Pays-Bas, ainsi qu’un centre de recherche et développement (Xerox Research Centre Europe) à Grenoble. Pour obtenir davantage d’information, visitez le site www.xerox.com.

Xerox® est une marque de commerce de Xerox Corporation. Toutes les autres marques et noms de produits sont des marques de commerce ou des marques de commerce déposées de leurs sociétés respectives. Les prix, caractéristiques, spécifications, capacités, apparences et disponibilités des produits et services de Xerox sont susceptibles d’être modifiés sans avertissement.

Pour obtenir davantage d’information sur Xerox, visitez le site www.xerox.com